Privacy Policy

What Info We Collect

When you bring your ride to our shop or reach out online, we're gonna need some basics to do our job right:

• Contact Details: Your name, phone number, email - y'know, so we can actually get hold of you when your car's ready or if we find something sketchy under the hood.
• Vehicle Info: Make, model, VIN, mileage, what you've had done before. Can't tune what we don't understand.
• Service History: What we've worked on, parts we've installed, dyno numbers. This stuff helps us track your build over time.
• Payment Details: Card info, billing address - processed securely through our payment processor, not stored on our end.
• Photos & Videos: Sometimes we'll snap pics of the work or issues we find. Great for documentation and occasionally our gallery if you're cool with it.

How We Use Your Data

We're not selling your info to some sketchy marketing company. Here's what we actually do with it:

• Schedule appointments and keep track of your service history
• Send you estimates, invoices, and receipts
• Give you updates on your vehicle while it's in our shop
• Remind you about recommended maintenance (we won't spam you, promise)
• Improve our services based on what customers need
• Handle warranty claims or follow-ups on parts and work
• Comply with legal requirements if something comes up

Who We Share Stuff With

We're pretty protective of your data, but sometimes we gotta share it:

• Parts Suppliers: When ordering specialized components, we might need to share vehicle specs.
• Payment Processors: Obviously, to process your payments securely.
• Insurance Companies: If you're filing a claim or need documentation for coverage.
• Legal Authorities: Only if we're legally required to, like with a warrant or subpoena.
• Service Partners: Specialized shops we work with for things like machine work or coating.

We'll never sell your personal info to third-party marketers. That's not how we roll.

Cookies & Website Tracking

Our website uses cookies - not the edible kind, unfortunately. These help us:

• Remember your preferences when you visit
• Keep you logged in if you've got an account
• Figure out which pages people actually look at
• Make the site work smoother overall

You can disable cookies in your browser if you want, but some features might not work as well.

How We Protect Your Info

We take security seriously around here. Your data's protected with:

• Encrypted connections (SSL/TLS) for all online transactions
• Secure storage systems with limited access
• Regular backups to prevent data loss
• Staff training on privacy and data handling
• Restricted physical access to our systems

That said, no system's 100% bulletproof. We do our best, but the internet's a wild place.

Your Rights

Under Canadian privacy laws (PIPEDA specifically), you've got some solid rights:

• Access: You can ask to see what info we have on you.
• Correction: If something's wrong, we'll fix it.
• Deletion: Want us to delete your data? We'll do it, unless we legally have to keep it.
• Opt-Out: Don't want marketing emails? Just let us know.
• Portability: Need your data transferred somewhere? We can work that out.

Just shoot us an email at info@aetherforgeodyssey.info or give us a call at (604) 555-0847 to exercise any of these rights.

How Long We Keep Your Data

We'll hang onto your information as long as:

• You're an active customer (duh)
• We need it for warranty or liability purposes (usually 7 years for business records)
• It's required by law or for tax purposes
• You haven't asked us to delete it

After that, we'll securely delete or anonymize your information.

Third-Party Links

Our site might link to other websites - parts suppliers, manufacturer sites, whatever. We're not responsible for their privacy practices. If you click through, you're on your own to check out their policies.

Kids' Privacy

Our services aren't aimed at anyone under 16. If you're a parent and think your kid's given us their info somehow, let us know and we'll delete it ASAP.

Changes to This Policy

We might update this policy from time to time - new laws, new services, whatever. When we do, we'll update the date at the top and post the new version here. Big changes? We'll shoot you an email or post a notice on our site.

Questions or Concerns?

Look, if you've got questions about this policy or how we handle your data, don't be shy. We're way easier to talk to than this legal document makes us sound.

If you're not satisfied with our response, you can also file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca